We want you to feel confident shopping with ivybyivie.
Because many of our pieces are produced in limited quantities, please review your order carefully before completing your purchase.
Returns
Returns are accepted only where an item arrives damaged, defective, or significantly different from what was ordered.
Please contact us within 48 hours of delivery if there is an issue with your order.
Items must be unworn, unused, and returned in their original condition and packaging.
Exchanges
Where possible, we may offer an exchange for another available item.
Because our collections are produced in limited quantities, the exact replacement piece or colour may not always be available.
Items We Cannot Accept
We cannot accept returns or exchanges for:
- items that have been worn, altered, washed, or damaged after delivery
- items returned without prior approval
- items returned outside the approved return period
- customised or specially altered pieces
Return Shipping
Where the return is due to an error on our part or a defective item, we will advise you on the appropriate return process.
For approved exchanges requested for other reasons, return delivery costs may be the customer’s responsibility.
Refunds
Where a refund is approved, it will be processed after the returned item has been received and inspected.
Processing times may vary depending on your payment provider.
Need Help?
For returns or exchange enquiries, contact us:
Email: ivybyivie@gmail.com
WhatsApp: https://https//wa.me/2348150673786